Shipping and Returns

Shipping

We deliver Australia wide with our guaranteed & highly efficient courier Freight Management Services (Epping, VIC).

Our trusted partner will deliver your purchased goods within a time frame of 1-4 business days (excluding weekends and public holidays), depending on location.

**Postage not included for purchases of sanitary ware ($50 excl. GST) & baths ($150 excl. GST)

Faulty or Damaged Items

In any case of items arriving broken or faulty, please get in contact with us within 48 hours of receiving your items in order for our staff to investigate. We may request photos and proof of purchase of the faulty/broken item to make the situation an ease to deal with. Please DO NOT accept packages that have obvious external visual defects.

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days
• The product is in its original packaging
• The product has a manufacturer warranty
• The product was delivered faulty or damaged
• The product was not on sale
• Reason for return – builder/ renovator went broke (see T&S return policy)
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Number (RMN) from us
• Products that do not meet these criteria will not be considered for return or full refund.

To obtain a Return Merchandise Number (RMN) and further instructions on your return & refund, please contact us by email: sales@tapandsink.com.au or use our instant contact form here

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: sales@tapandsink.com.au or use our instant contact form for any other enquiries here