If you changed your mind but there’s nothing wrong with a product, our products can be returned within 30 days of the original purchase with a 20% restocking fee.
In case you made a mistake in your purchase, your product can be replaced for an alternative to guarantee the best fit or you can seek a refund with a 20% restocking fee.
**Special condition applies to clients that work with contracted builders & renovators. Your refund won’t meet outlined criteria above and we won’t be able to process your 100% refund in case your builder goes into liquidation and/or cannot finish your build.
In any case of items arriving broken or faulty, please get in contact with us within 48 hours of receiving your items in order for our staff to investigate. We may request photos and proof of purchase of the faulty/broken item to make the situation an ease to deal with. Please DO NOT accept packages that have obvious external visual defects.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return or full refund.
To obtain a Return Merchandise Number (RMN) and further instructions on your return & refund, please contact us by email: sales@tapandsink.com.au or use our instant contact form here
Shipping charges incurred in connection with the return of a product are refundable.
If you have any questions about our Returns and Refunds Policy, please contact us: sales@tapandsink.com.au or use our instant contact form for any other enquiries here